Privacy Policy

We are committed to protecting your personal information in accordance with the applicable laws of Pakistan, including the Prevention of Electronic Crimes Act 2016 (PECA) and relevant consumer protection regulations applicable in Karachi and across Pakistan.

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following types of information:

We only collect information that is necessary to provide our services. We do not collect sensitive personal data such as national ID numbers, financial account details, or health information.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders — including preparing, packaging, and delivering your ice cream order to your address in Karachi.
• To communicate with you about your order status, delivery updates, and any issues that may arise.
• To respond to your enquiries, complaints, and feedback submitted via our contact form, email, or WhatsApp.
• To improve our website, menu, and overall customer experience based on usage patterns and feedback.
• To send you promotional offers, new flavour announcements, and seasonal deals — only if you have opted in to receive such communications.
• To comply with applicable laws and regulations in Pakistan, including responding to lawful government or regulatory requests.
• To prevent fraud, detect security threats, and protect the integrity of our website and services.

Data Sharing & Disclosure

We respect your privacy and do not sell or rent your personal information to any third party. However, we may share your data in the following limited circumstances:

• Service Providers: Trusted third-party services that help us operate our website and process orders — such as WooCommerce (e-commerce platform), EmailJS (contact form delivery), and hosting providers. These parties are bound by confidentiality agreements.
• Delivery Partners: If we use a third-party courier service for delivery in Karachi, we will share your name, address, and phone number with the relevant delivery partner for order fulfillment only.
• Legal Requirements: We may disclose your information if required by Pakistani law, a court order, or a government authority — including PEMRA, FIA, or any other regulatory body with lawful jurisdiction.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new owner, who will be bound by the terms of this policy.

We will never share your personal data with advertisers, marketing agencies, or data brokers without your explicit consent.

Cookies & Tracking

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function correctly, including your shopping cart and login sessions. These cannot be disabled.
• Analytics Cookies: Used to understand how visitors interact with our website (e.g. which pages are most popular). We use anonymised data only.
• Preference Cookies: Remember your settings and preferences for a better experience on future visits.
• Marketing Cookies: Used to show you relevant advertisements. These are only active if you have provided consent.

Your Rights

As a customer based in Karachi or anywhere in Pakistan, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal information we hold about you at any time.
• Right to Correction: If any information we hold is inaccurate or incomplete, you have the right to request its correction.
• Right to Deletion: You may request that we delete your personal data, subject to any legal obligations we may have to retain it.
• Right to Withdraw Consent: If you have consented to receiving marketing communications, you can withdraw this consent at any time by contacting us or clicking "unsubscribe" in any email we send.
• Right to Complain: If you believe your privacy rights have been violated, you have the right to raise a complaint with us directly or with the relevant Pakistani authority.

To exercise any of these rights, please contact us at peshawaricecream786@gmail.com or call +92 349 8660240. We will respond within 7 business days.

Data Security

We take the security of your personal information very seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration.

• Our website uses HTTPS (SSL encryption) to secure all data transmitted between your browser and our server.
• Access to customer data is restricted to authorised staff only, on a need-to-know basis.
• We use reputable and security-certified third-party platforms (WooCommerce, WordPress) to handle e-commerce transactions.
• We do not store payment card information on our servers. All payments are processed through secure, PCI-compliant payment gateways.
• We regularly review and update our security practices to stay ahead of emerging threats.

Third Party Links

Our website may contain links to external websites, including our social media pages (Facebook, Instagram), Google Maps, and WhatsApp. Please note that once you click on a third-party link and leave our website, this Privacy Policy no longer applies.

We strongly encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the privacy practices or content of external sites.

Children's Privacy

Peshawari Ice Cream is a family-friendly business and we love serving customers of all ages in Karachi. However, our website and online ordering system are not directed at children under the age of 13.

We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at peshawaricecream786@gmail.com and we will promptly delete the relevant information from our records.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we offer. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a clear notice on our website homepage for a reasonable period.
• Notify registered customers via email where required by law or where the changes significantly affect your rights.

We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. We are committed to addressing your concerns promptly and transparently.