Frequently Asked Questions

Visit our Shop page, browse through our 79+ menu items, add your favourite items to the cart, and proceed to checkout. Fill in your delivery details, choose your payment method, and confirm your order. You will receive a confirmation via email or WhatsApp within a few minutes. Alternatively, call us at +92 349 8660240 or WhatsApp us to place your order directly.

Absolutely! You can place your order by calling us at +92 349 8660240 or sending us a WhatsApp message at the same number. Just tell us what you'd like, your delivery address, and your preferred payment method. Please note that online orders get an automatic 10% discount that may not apply to phone orders unless mentioned.

When you order through our website at peshawaricecream.com, a 10% discount is automatically applied to all items in your cart. This discount is exclusive to online orders and does not require any coupon code. The discounted price is shown clearly at checkout before you confirm your order.

There is no strict minimum order amount for dine-in or walk-in customers. For delivery orders, a minimum order may apply depending on your delivery zone. Free delivery is available for orders of Rs. 1,000 or more to Zone A (DHA Phase IV–VIII). Any applicable minimum order will be shown at checkout before you confirm.

After placing your order online, you will receive a confirmation email at the address you provided. If you ordered via WhatsApp or phone, our team will confirm your order verbally or via a WhatsApp reply. If you don't receive confirmation within 5–10 minutes, please call us at +92 349 8660240.

Yes! For scheduled orders (especially bulk or event orders), please call or WhatsApp us at +92 349 8660240 at least 24–48 hours in advance. For same-day orders, we operate on a first-come, first-served basis during our operational hours (12pm – 2am daily).

For customisation requests (extra toppings, specific combinations, allergy-related adjustments), please mention them in the order notes at checkout, or tell us via WhatsApp when placing your order. We will do our best to accommodate your preferences, though some customisations may not always be possible.

For bulk orders for events, weddings, birthday parties, or corporate gatherings, please contact us at least 24–48 hours in advance. Call +92 349 8660240 or WhatsApp us with your event date, number of guests, preferred items, and delivery address. We offer special pricing for large orders and can set up ice cream serving stations at your venue in Karachi.

We deliver to most areas in Karachi. Our primary delivery zones include DHA Phase IV, V, VI, VII, VIII, Clifton, Bath Island, Zamzama, and Khayaban-e-Seher. We also deliver to PECHS, Bahadurabad, Gulshan-e-Iqbal, and other areas on request. For areas outside DHA and Clifton, please call us at +92 349 8660240 to confirm delivery availability before ordering.

Delivery times depend on your location: Zone A (DHA): 20–35 minutes · Zone B (Clifton): 30–45 minutes · Zone C (PECHS, Gulshan): 45–60 minutes. During peak hours (Friday & Saturday evenings), delivery may take 15–20 minutes longer. All items are prepared fresh upon order confirmation, so preparation time is included in these estimates.

Delivery charges are based on your location and order value. For Zone A (DHA): Free delivery on orders Rs. 1,000+, Rs. 80 below Rs. 500, Rs. 50 on Rs. 500–999. Zone B (Clifton): Rs. 100 / Rs. 70 / Rs. 30. Zone C: Rs. 150 / Rs. 120 / Rs. 80. All charges are shown clearly at checkout before you confirm your order — no hidden fees.

We accept delivery orders from 12:00 PM until 12:30 AM (Monday to Thursday) and until 1:30 AM (Friday to Sunday). Our shop closes at 1:00 AM on weekdays and 2:00 AM on weekends. Orders placed after the last delivery cut-off cannot be processed until the next day.

No, we currently only deliver within Karachi. We do not ship to Lahore, Islamabad, Hyderabad, or any other city outside Karachi. This is due to the perishable nature of our products — ice cream and fresh juices cannot be shipped over long distances without quality degradation. However, you are welcome to visit us at our shop in Defence Phase VI when you are in Karachi!

We currently do not offer real-time GPS tracking for deliveries. However, our delivery rider will call you when they are near your location. If you haven't received your order within the estimated time, please call us at +92 349 8660240 and we will check the status of your delivery immediately.

If your order is significantly delayed beyond the estimated time, please contact us immediately at +92 349 8660240. We take delivery delays seriously and will investigate immediately. Delays due to Karachi traffic, rain, or peak hours are sometimes unavoidable, but we always strive to keep you updated. For excessively delayed orders, we may offer a discount on your next order as a gesture of goodwill.

Our delivery rider will call you twice before marking the order as a failed delivery. If you are unreachable, the order will be held for 15 minutes. After that, it will be returned. Please ensure your phone is reachable during the expected delivery window. Failed deliveries due to customer unavailability are not eligible for a refund as the food has already been prepared.

We currently offer 79+ menu items across 6 categories: Ice Cream Flavours (20+), Ice Cream Shakes (20+), Specialities (Falooda, Piyala, Jelly Fruit), Milk Shakes, Fresh Juices, and Limca & Slush (18 flavours). Our menu is updated seasonally — some flavours are only available during specific times of year.

Yes — everything is made fresh daily. We do not use pre-packaged, frozen, or reheated products. Our ice cream is churned fresh, our juices are freshly squeezed, and our shakes are blended to order. This is why we ask customers to consume their order within 30 minutes of receipt for the best taste and texture.

No artificial colours or flavours. We use real fruits, farm-fresh dairy, and premium natural ingredients. The vibrant colours in our ice cream come from natural sources — real strawberries, real pistachios, real blueberries, and real mango. We are committed to keeping our products as natural and pure as possible.

Yes. Our products contain dairy (milk, cream) and nuts (pistachios, cashews, almonds). Some products may contain traces of gluten and eggs. We prepare all products in a shared kitchen environment, so cross-contamination is possible. If you or a family member has a known food allergy, please call us at +92 349 8660240 before ordering so we can advise accordingly.

Peshawari Ice Cream refers to a traditional style of ice cream originating from Peshawar, Pakistan. It is known for its thick, dense, creamy texture — very different from commercial ice cream. It uses rich dairy, real pistachios, cardamom, and rose water in its classic form. Our recipes have been passed down through generations and remain authentic to the Peshawari tradition.

Yes — all of our products are vegetarian. We do not use any meat, gelatin, or non-vegetarian ingredients in our ice cream, shakes, or juices. However, all products contain dairy (milk, cream). We do not currently offer vegan options, but we hope to introduce dairy-free alternatives in the future.

Some flavours are seasonal and only available when the key ingredients (fresh fruits, specialty nuts) are in season. Out of stock items are automatically updated on our website. If you want to know when a specific flavour will be back, call us at +92 349 8660240 and we will let you know. You can also request to be notified when it becomes available.

For the best taste and texture, consume our ice cream within 30 minutes of receipt. If you need to store it, place it in your freezer immediately. When stored properly, it can last up to 24–48 hours, but quality will gradually decrease. Our fresh juices and shakes should be consumed immediately upon delivery.

We accept: Cash on Delivery (COD) — pay in cash when your order arrives · EasyPaisa & JazzCash — mobile wallet transfers · Bank Transfer — transfer to our account and send screenshot via WhatsApp · Online Card Payment — secure debit/credit card payment at checkout. All payment methods are safe and transparent.

Yes — our website uses HTTPS (SSL encryption) to protect all data transmitted during payment. We do not store your card details on our servers. All card transactions are processed through PCI-DSS compliant payment gateways. If you notice any suspicious activity, contact us immediately at peshawaricecream786@gmail.com.

Online orders receive an automatic 10% discount on all items. This discount is exclusive to our website and is applied automatically at checkout — no coupon code needed. So the price you see when shopping online is already 10% lower than the price at our physical shop.

If you were charged twice, please contact us immediately at peshawaricecream786@gmail.com or call +92 349 8660240 with your order number and bank statement screenshot. Duplicate charges are eligible for a full refund and we will process it within 3–5 business days.

We occasionally offer promotional codes and seasonal discount coupons through our social media pages and WhatsApp broadcasts. If you have a valid coupon code, enter it at checkout in the designated field. Multiple coupon codes cannot be combined unless specifically stated in the promotion terms.

Yes — receiving the wrong item is fully eligible for a refund. Take a clear photo of what you received and send it to us via WhatsApp at +92 349 8660240 within 2 hours of delivery. We will either send you the correct item or issue a full refund — your choice. We sincerely apologise for any mix-ups.

Unfortunately, taste preference is not eligible for a refund. Our flavour descriptions and categories are clearly listed on the website to help you choose. If you are unsure about a flavour, we recommend visiting our shop at Defence Phase VI and trying a sample before purchasing. However, if your product is genuinely defective or not what you ordered, we will absolutely refund you.

All refund requests must be raised within 2 hours of receiving your order. This is because our products are perishable — ice cream melts and juices lose freshness quickly. Claims raised after 2 hours cannot be verified or processed. To request a refund, WhatsApp us at +92 349 8660240 with your order number and a photo of the issue.

Refund timelines: Cash on Delivery — same day or next visit · EasyPaisa/JazzCash — 1–3 business days · Bank Transfer — 3–5 business days · Credit/Debit Card — 5–7 business days · Store Credit — within 2 hours of approval. Store credit is the fastest option and has no expiry date.

No — we do not require you to return the product. For food safety and hygiene reasons, we do not accept returns of consumed or partially consumed food items. Simply send us a clear photo or video of the issue via WhatsApp, and we will process your claim without needing you to return anything.

Cancellations are possible within 5 minutes of placing your order for a full refund. After that, if preparation has not started, we may still be able to cancel — call us immediately at +92 349 8660240. Once preparation has started, cancellations are not possible due to the perishable nature of our products.

No — you can order as a guest without creating an account. Simply add items to your cart and checkout without registering. However, creating an account allows you to view your order history, save your delivery address, and check order status more easily. Registration is free and takes less than a minute.

If you have a registered account, log in and visit My Account → Orders. If you ordered as a guest, check your confirmation email for order details. You can also contact us at +92 349 8660240 with your phone number or email and we can look up your order history for you.

Go to our My Account page and click "Lost your password?". Enter your registered email address and we will send you a password reset link. Check your spam folder if the email doesn't arrive within 5 minutes. If you still have issues, contact us at peshawaricecream786@gmail.com.

You can update your saved delivery address by logging into your account → My Account → Addresses. If you want to change the address for a current order that has not been dispatched yet, please call us immediately at +92 349 8660240 — we will update it if preparation has not started.

We are located at Shop No 3, Plot 13-C, Main Small Bukhari Lane 3, Defence Phase VI, Karachi. We are easily accessible from Khayaban-e-Badar and the main DHA Phase VI area. For directions, click here for Google Maps or call us at +92 349 8660240.

We are open every day: Monday to Thursday: 12:00 PM – 1:00 AM · Friday to Sunday: 12:00 PM – 2:00 AM. We are open on all public holidays, though hours may vary. Call us at +92 349 8660240 to confirm on specific holidays.

Yes — you are welcome to visit our shop at Defence Phase VI and enjoy your order at our seating area. We offer dine-in, takeaway, and home delivery. Visiting in person also gives you the chance to see our full menu and try flavours you might not have considered before.

Our website was designed and developed by Ahsan Enterprise, a professional digital agency based in Pakistan. Led by Syed Ahsan Ali, Ahsan Enterprise specialises in WordPress, WooCommerce, and premium web design for Pakistani businesses. You can reach them at ahsanenterprise.com or call +92 318 2599226.

Stay updated on our latest flavours, offers, and news by following us on social media. Search for Peshawari Ice Cream on Facebook and Instagram. You can also join our WhatsApp broadcast list by messaging "Subscribe" to +92 349 8660240 — we send out exclusive deals and new flavour announcements via WhatsApp.

We love hearing from our customers! You can leave a review directly on our website by visiting the product page and scrolling to the reviews section. You can also leave us a Google review by searching "Peshawari Ice Cream DHA Karachi" on Google Maps. For direct feedback, WhatsApp us at +92 349 8660240 or email peshawaricecream786@gmail.com.

No problem! If your question is not answered above, please reach out to us directly: Call: +92 349 8660240 · WhatsApp: +92 349 8660240 · Email: peshawaricecream786@gmail.com. We are available every day from 12pm to 2am and respond to all enquiries promptly.